Customer Service Liaison
1 week ago
Premier Private Jets is a dynamic and vertically integrated aviation services company based in Stuart, Florida with locations in Waterford, MI and Dayton, OH. Our commitment to safety and providing an industry-leading customer experience sets us apart from the competition.
Job Overview
We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, ensuring seamless flight experiences, and maintaining the highest standards of professionalism.
Key Responsibilities
- Assist customers with concierge services, rental cars, and hotel accommodations
- Confirm catering orders for inbound and outbound flights
- Provide ground transportation for pilots and customers
- Answer multi-line switchboard calls and route them accordingly
- Utilize Unicom communication system
- Schedule aircraft arrivals and departures, coordinating with Line Service as needed
- Maintain scheduling for lobby area and conference rooms
- Ensure serviceability of aircraft linens and dishware
- Dispatch and receive fuel orders
- Enter fuel and service tickets
- Stock office supplies
- Maintain security access to ramp, hangar, and offices
- Adhere to company Policy and Procedure Manual
- Demonstrate loyalty and confidentiality when dealing with customers, competitors, and vendors
Requirements
- 1-2 years of face-to-face Customer Service experience
- College degree preferred
- Excellent customer service skills
- Ability to work any shift, including weekends and holidays
- Valid Driver's License
- Able to obtain airport badge/pass background check
- Pass pre-employment drug screening
- FBO experience preferred but not required
Compensation and Benefits
We offer a competitive salary range of $45,000 - $60,000 per annum, depending on experience, plus benefits including:
- Health, vision, dental, and life insurance
- Long-term/short-term disability insurance
- Paid time off
- Paid Holidays
- 401K with company match
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