Service Team Lead

3 weeks ago

Waterford, Michigan, United States Legend Motors Of Waterford Inc Full time
Job Summary:
A highly skilled and experienced Service Advisor is sought by Legend Motors Of Waterford Inc to oversee and manage the operations of their customer base. This leadership role requires strong strategic thinking, excellent communication skills, and the ability to drive results.

About Us:
We offer a great environment and atmosphere, employee longevity, and the owner knows your name. We have been servicing the community for over 25 years.

Responsibilities:
- Forecasts goals and objectives for the department and strives to meet them.
- Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
- Prepares and administers an annual operating budget for the service department.
- Maintains reporting systems required by general management and the factory.
- Attends managers meetings.
- Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
- Strives for harmony and teamwork within the department and with all other departments.
- Develops and implements a marketing plan which promotes new and repeat business.
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Holds weekly department meetings.
- Directs and schedules the activities of all department employees.
- Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
- Monitors technicians' daily productivity reports and corresponding payroll records.
- Monitors and follows up on parts orders with the parts manager to ensure availability.
- Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Informs repair technicians of time allowances on each repair order.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Ensures that the work areas and customer waiting area are kept clean.
- Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Serves as liaison with factory representatives.
- Ensures the proper care, storage, and inventory of special tools.
- Ensures that customers' service files are up-to-date and readily available for reference.
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
- Prepares pricing guides and maintenance menus for frequent labor operations.
- Handles customer complaints immediately and according to dealership's guidelines.
- Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
- Maintains safe work environment.
- Maintains a professional appearance. - Other tasks as assigned.

Requirements:
- Proven experience in a leadership role, preferably as a Service Advisor or similar position
- Strong knowledge of cash handling, aligning, transmitting, oil change, tire service, shocks struts, mechanical knowledge, brake repair, and auto estimating
- Excellent organizational and time management skills
- Strong analytical and problem-solving abilities
- Effective communication and interpersonal skills
- Ability to build and maintain relationships with Service customers at all levels
- Demonstrated ability to make sound decisions in a fast-paced environment

Compensation Package:
$60-120k per year, flexible schedule, paid lunches, on-the-job training, referral program, paid vacation

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