Insurance Customer Service Representative

22 hours ago


Saint Peters, Missouri, United States State Farm Insurance Full time
Job Summary

We are seeking a highly skilled and customer-focused Office Representative to join our team at State Farm Insurance. As an Office Representative, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities
  • Assist customers with their insurance needs and provide timely and effective solutions to their inquiries and issues.
  • Process insurance policy changes and updates, ensuring accuracy and attention to detail.
  • Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Maintain accurate and organized customer files, ensuring compliance with company policies and procedures.
  • Prepare and process insurance quotes and applications, collaborating with team members to achieve office goals.
  • Promote and cross-sell insurance products and services, identifying opportunities to enhance customer satisfaction and retention.
  • Assist with claims processing and follow-up, ensuring timely and effective resolution of customer issues.
  • Maintain a professional and friendly demeanor at all times, adhering to company policies and procedures.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong analytical and problem-solving skills, with attention to detail and accuracy.
  • Proficiency in Microsoft Office and other software applications.
  • Ability to work collaboratively as part of a team, with a customer-focused approach.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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