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Customer Experience Manager

2 months ago

Georgetown, Kentucky, United States Brenntag Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Director to join our team at Brenntag. As a key member of our organization, you will be responsible for driving measurable improvements to increase service metrics and financial outcomes, while remaining aligned with our organizational business objectives.

Key Responsibilities
  • Regional Leadership: Lead and manage regional teams to achieve business objectives, focusing on process improvement and employee development.
  • Data-Driven Decision Making: Utilize data and analytics to inform decision making and drive business outcomes.
  • Communication and Collaboration: Establish and maintain effective communication channels with internal and external stakeholders, driving cross-functional collaboration and customer satisfaction.
  • Process Improvement: Identify and implement process improvements to increase efficiency and reduce costs.
  • Employee Development: Lead and assign training, performance reviews, and employee development initiatives to support team growth and success.
Requirements
  • Experience: 10+ years of customer service experience, with 4+ years in a leadership capacity.
  • Education: Bachelor's degree preferred or equivalent education and experience.
  • Skills: Proven track record building customer-centric teams, experience with Order to Cash processes, ERP expertise, and CRM experience (preferably Salesforce).
What We Offer
  • Individual Development: Opportunities for growth and development, including on-the-job training and development programs.
  • Benefits: Competitive salary, paid parental leave, education assistance program, employee assistance program, and various healthcare plan options.
Why Join Us

Brenntag is committed to creating an inclusive and supportive work environment where employees can thrive. We offer a range of benefits and opportunities for growth and development, and we are proud to be an equal employment opportunity employer.