Customer Service Ambassador

19 hours ago


Seattle, Washington, United States Columbia Hospitality Full time
Job Overview

Columbia Hospitality is seeking a Customer Service Ambassador to join our team at Smith Tower in Seattle. This is an exciting opportunity to work in a unique and historic location, providing exceptional guest experiences and ensuring seamless operations.

About the Role

The Customer Service Ambassador will be responsible for engaging with guests, providing information, and ensuring a warm and welcoming environment throughout their visit. This role requires strong communication skills, the ability to multitask, and a passion for delivering exceptional customer service.

Key Responsibilities
  • Greet guests warmly and provide assistance throughout their visit
  • Sell admission tickets, retail items, and special events
  • Assist with table assignments and oversee guest control for ticketed events
  • Provide information on tour capabilities, payment processes, and elevator operations
  • Narrate Smith Tower's story and share its history and highlights with guests
Requirements
  • One year of experience in guest services and customer service in the hospitality and attractions industry
  • Able to work varied shifts, including nights, weekends, and holidays
  • Strong communication skills, including phone, email, and in-person interactions
  • Proficient in Point of Sale Electronic Software and Smith Tower's Ticketing System FareHarbor
What We Offer

Columbia Hospitality offers a competitive salary of $20-$25 per hour, depending on experience. We also offer benefits such as paid time off, holiday pay, and referral bonuses. Our company values include accountability, creativity, enthusiasm, honesty, inclusion, and respect.

Work Environment

Smith Tower is a historic landmark in Seattle, offering breathtaking views and a unique atmosphere. Our team is passionate about providing exceptional guest experiences and making every visit unforgettable.



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