Customer Experience Ambassador
3 weeks ago
About the Role:
We are seeking a skilled and customer-focused Guest Services Agent to join our team at Level. As a Customer Experience Ambassador, you will be responsible for delivering exceptional hospitality and service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Provide exceptional customer service, responding to guest requests and resolving any issues promptly and professionally.
- Assist guests with check-in, check-out, and other hotel services, ensuring seamless and efficient transactions.
- Collaborate with colleagues to maintain a high level of cleanliness and organization in the reception area.
- Respond to telephone inquiries and resolve guest concerns in a timely and courteous manner.
- Process packages, faxes, messages, and mail efficiently, adhering to security protocols.
- Coordinate luggage storage and retrieval, ensuring guest belongings are secure and accessible.
- Participate in on-call rotations, providing support to colleagues during peak periods or absences.
- Perform basic troubleshooting for in-room services, including internet, TV, and movie issues.
Requirements:
- High school diploma or equivalent required; relevant experience in front office or concierge roles preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems.
- Able to maintain confidentiality and handle sensitive information discreetly.
Benefits:
- Competitive salary range: $45,000 - $55,000 per year
- Three weeks of paid time off annually
- Annual education allowance of up to $1,000
- Referral program with incentives
- Free onsite parking or commuting support (for WA residents)
- Residential housing discount after one year of continuous employment
- Friends and family rates for hotel properties throughout the company
About Us:
Nestled in vibrant urban destinations, Level offers luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service. Our award-winning properties can be found in Vancouver, Los Angeles, Chicago, and Seattle. Join our dynamic team and become a part of the Level experience
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