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Bilingual Account Solutions Representative
2 months ago
Credit Acceptance is a leading provider of indirect auto finance solutions, and we're seeking a highly skilled and motivated individual to join our team as an Account Solutions Representative. As a key member of our collections team, you will play a critical role in helping our customers achieve financial stability and success.
Key Responsibilities- Develop and implement effective solutions to assist customers in bringing their accounts current and avoiding repossession.
- Utilize strong communication and interpersonal skills to build rapport with customers and provide exceptional customer service.
- Work collaboratively with internal stakeholders to ensure accurate and timely information is shared and utilized to drive business results.
- Stay up-to-date on industry trends, regulatory requirements, and company policies to ensure compliance and optimal performance.
- High school diploma or equivalent required; degree in a related field preferred.
- Proficiency in spoken and written Spanish required.
- Previous customer service and/or collections experience in a call center environment preferred.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
- A competitive hourly rate, plus uncapped monthly bonus potential.
- A comprehensive benefits package, including medical, dental, vision, and 401(k) with employer match.
- Opportunities for professional growth and development, including training and coaching.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
Credit Acceptance is a leading provider of indirect auto finance solutions, with a reputation for excellence and a commitment to customer satisfaction. We're proud to be an award-winning workplace, recognized for our innovative approach to customer service and our dedication to employee development.