Service Engineer Co-Op

2 weeks ago

Springfield MO USA, United States Cabela's Full time
Job Summary

This Service Engineer Co-Op position will work closely with internal design and engineering teams to develop process, procedures and documentation for effective diagnosis and servicing of our products.

Key Responsibilities
  • Collaborate with Product Engineering and Design team members to ensure products and components are serviceable by the dealership, reducing warranty costs and providing low-cost ownership to customers.
  • Develop repair procedures to properly fix products, and provide service training and materials to help dealers fix products on the first visit.
  • Lead repair time studies to develop optimal required diagnostics to identify appropriate repair, and assign labor times to that repair procedure.
  • Assist Warranty and Compliance teams in the creation of repair procedures and labor times on required service bulletins and recalls.
  • Provide technical support on complex repairs to help deliver high customer satisfaction through interactions with the Customer Support Team, directing interaction with Plants and Product Engineering, and directing communications with technicians and dealer management as needed.
  • Perform other duties as assigned.
Requirements
  • Minimum Associate Degree in Engineering Technology or Manufacturing Technology.
  • Preferred Bachelor's Degree in Engineering (if applicable) or working towards a four-year degree in engineering or field service engineering.
  • Junior or Senior level engineering students preferred.
Preferred Skills
  • Strong mechanical skills.
  • Strong verbal and written communications skills with a customer-centric focus.
  • Ability to collaborate with others to achieve goals.
  • Ability to analyze complex problems and provide effective solutions.
  • Strong organizational skills with attention to detail.
  • Ability to effectively manage multiple priorities working to strict deadlines, while producing quality results.
Travel Requirements
  • Limited travel to local manufacturing plants, boat shows & marinas.
Physical Requirements
  • Regular computer work, walking, sitting, and standing.
  • Occasional lifting up to 50 lbs.
Benefits
  • Medical, dental, vision, health savings account, flexible spending account, voluntary benefits, 401k retirement savings, paid holidays, paid vacation, paid sick time, Bass Pro Cares Fund, and more.

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [insert contact information].

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