Service Engineer Co-Op Position

2 weeks ago


Springfield, Illinois, United States Bass Pro Shops Full time
Job Summary

We are seeking a highly motivated and detail-oriented Service Engineer Co-Op to join our team at Bass Pro Shops. As a Service Engineer Co-Op, you will work closely with internal design and engineering teams to develop processes, procedures, and documentation for effective diagnosis and servicing of our products.

Key Responsibilities
  • Collaborate with Product Engineering and Design team members to ensure products and components are serviceable by the dealership, reducing warranty costs and providing low-cost ownership to customers.
  • Develop repair procedures to properly fix products and provide service training and materials to help dealers fix products on the first visit.
  • Lead repair time studies to develop optimal required diagnostics to identify appropriate repairs and assign labor times to those procedures.
  • Assist Warranty and Compliance teams in creating repair procedures and labor times for service bulletins and recalls.
  • Provide technical support on complex repairs to deliver high customer satisfaction through interactions with the Customer Support Team, directing communication with Plants and Product Engineering, and directing communications with technicians and dealer management as needed.
Requirements
  • Minimum Associate Degree in Engineering Technology or Manufacturing Technology.
  • Preferred Bachelor's Degree in Engineering (if applicable) or working towards a four-year degree in engineering or field service engineering.
  • Junior or Senior level engineering students preferred.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
Equal Opportunity Employer

Bass Pro Shops is an equal opportunity employer. We administer hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.


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