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Senior Reservations Coordinator
2 months ago
Job Category Reservations
Schedule Full-Time
Position Type Non-Management
POSITION SUMMARY
Manage all reservation inquiries, modifications, and cancellations received through various communication channels. Assess guest reservation requirements and recommend suitable room types. Confirm availability of requested room types and rates. Clearly communicate guarantee, special rate, and cancellation policies to guests. Facilitate and document unique requests. Provide information regarding property amenities and room features. Employ sales strategies to optimize revenue. Enter and retrieve data in the reservation system. Accurately categorize special room reservations (e.g., complimentary stays, employee discounts, travel agent inspection rates, and wholesale bookings) by inputting the appropriate codes and rates into the system. Adhere to proper escalation protocols when addressing guest issues.
Comply with all organizational policies and procedures; ensure professional appearance and demeanor; maintain confidentiality of sensitive information; safeguard company assets; protect the privacy and security of guests and colleagues. Greet and acknowledge all guests in accordance with company standards; anticipate and address service needs; assist individuals with disabilities; express gratitude to guests sincerely. Communicate with others using clear and professional language; answer phones with appropriate etiquette. Foster and maintain positive working relationships with colleagues; collaborate to achieve common objectives; listen and respond effectively to the concerns of team members. Adhere to quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable job duties as assigned by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The compensation range for this role is $32.41 to $43.21 per hour and includes health care benefits, flexible spending accounts, a 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other wellness benefits. Benefits may be subject to standard eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We are committed to building a diverse workforce and fostering an inclusive, people-first culture. We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and guide us to continuously improve. It is this foundation and our belief that our culture drives success that has established The Ritz-Carlton as a global leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, including our Employee Promise, Credo, and Service Values. Our promise to you is that we offer the opportunity to take pride in your work and your colleagues.
