Reservations Coordinator

4 weeks ago


New York, New York, United States Estiatorio Milos Full time
Job Summary

We are seeking a highly skilled and organized Reservationist to join our team at Estiatorio Milos. As a key member of our front-of-house staff, you will be responsible for providing exceptional guest service and ensuring seamless reservation experiences.

Key Responsibilities
  • Manage incoming guest queries and reservation requests via multiple communication channels
  • Follow up on all reservation requests, changes, and cancellations to ensure accuracy and efficiency
  • Communicate with FOH and BOH staff to coordinate and relay changes and special requests
  • Update guest profiles and ensure accuracy of information
  • Provide information on reservations, availability, restaurant hours, and services to guests
  • Act as a brand ambassador and uphold core company values to deliver a memorable guest experience
Requirements
  • Minimum of one year experience in an upscale dining setting
  • Excellent interpersonal and customer service skills
  • Strong written and verbal communication skills
  • Able to work in a fast-paced, team environment
  • Able to multi-task and receive feedback and direction
  • Knowledge of POS and reservation systems (an asset)


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