Assistant Store Manager

3 days ago


Fredericksburg, Virginia, United States Virginia Alcoholic Beverage Control Authority Full time
About the Role

We are seeking a highly skilled and experienced Assistant Store Manager to join our team at the Virginia Alcoholic Beverage Control Authority. As an Assistant Store Manager, you will play a key role in ensuring the smooth operation of our retail stores, providing exceptional customer service, and driving sales growth.

Key Responsibilities
  • Assist the Store Manager in monitoring customer service standards and implementing strategies to improve customer satisfaction.
  • Investigate and resolve customer complaints in a timely and professional manner.
  • Ensure compliance with all relevant policies and procedures, including ID checking and inventory management.
  • Apply merchandising techniques to drive sales and improve store appearance.
  • Manage store funds and maintain accurate financial records.
  • Supervise staff and provide training on store products, customer service skills, and sales techniques.
  • Assist with establishing procedures that comply with store policies and relevant laws.
  • Work varied shifts, including weekends, holidays, and inclement weather.
Requirements
  • Knowledge of retail operations and management principles.
  • Experience in supervising multiple levels of employees in a retail environment.
  • Excellent customer service and problem-solving skills.
  • Experience with cash accounting and inventory management.
  • Ability to work independently and maintain confidentiality.
  • Ability to handle stressful situations and multitask.
  • Effective communication and interpersonal skills.
  • Ability to lift up to 65 lbs.
Preferred Qualifications
  • 2 years of retail store management experience.

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