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Customer Care Associate

1 month ago

Scottsdale, Arizona, United States Meritage Homes Full time

bJobSummary/bbrbrMeritageHomesisseekingaskilledbCustomerCareAssociate/btooverseethewarranty-serviceworkoflaborersandsub-contractorsatseveralhomesiteswithinacommunity.Thisrolerequiresstrongcommunicationandproblem-solvingskillstoensureallbuildingcodesandMeritageHomestandardsofqualityaremet.brbrbKeyResponsibilities/bulliSupervisethewarranty-serviceworkoflaborersandsub-contractorsatseveralhomesiteswithinacommunity./liliEnsureallbuildingcodesandMeritageHomestandardsofqualityaremet./liliResolvequalitycontrolissuesastheyarise./liliParticipateinthe10-stepAVID-CustomerSatisfactionprocessinassignedcommunities./liliAssistwiththeinspectionprocess,conductingwalk-throughinspectionsandotherscheduledinspectionswiththehomeowner./liliManagecustomerexpectationsduringtheconstructionprocessthroughthehomeownerorientation./liliInteractdailywithvariousdepartmentsofthecompany,subcontractors,homebuyers,homeowners,andcityinspectors./liliManageassignedwarrantyclaimsinanorganizedandmethodicalmanner./liliManagepaperworkflow,includingupdatingreportsandtrackingcustomersign-offs./liliManagewarrantyreportstoensurepromptandprofessionalservicetohomeowners./li/ulbrbRequirements/bulliAhighschooldiplomaorequivalentisrequired./liliCourseworkoradegreeinConstructionManagementispreferred./liliAtleastoneyearofconstructionexperiencewithsomesupervisoryorprojectoversightexperienceispreferred./liliAdvancedtraininginoneormoretradeswithintheresidentialbuildingindustryisstronglypreferred./liliKnowledgeofhomebuildingandconstructionsystems/processes,buildingcodes,andRegisterofContractorStandards(ROC)isrequired./liliAbilitytoreadblueprintstomaintainqualitycontrolandinspectallaspectsofconstruction./liliWorkingknowledgeofMicrosoftWordandExcelisrequired./liliAbilitytooperateanautomobileandhaveavalidstatedriver'slicenseandpersonalvehicleliabilityinsurancecoverage./li/ul