Retail Sales Associate

3 weeks ago

Scottsdale, Arizona, United States Vuori, Inc. Full time
Customer Experience Specialist

At Vuori, Inc., we're redefining what athletic apparel looks like. As a Retail Sales Associate, you'll be the face of our brand, forging connections with customers while communicating our values through insightful product knowledge and a happy, optimistic outlook. Your goal is to create an unforgettable customer experience.

Key Responsibilities
  • Forge lasting relationships with customers.
  • Work with the sales team to ensure each customer receives the best service possible.
  • Greet customers in a timely, authentic, and engaging manner.
  • Prepare the fitting rooms, find sizes, and provide honest, knowledgeable feedback to customers regarding merchandise style and fit.

Business Goals
  • Achieve sales goals in a team-based commission environment.
  • Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
  • Assist in the completion of projects while keeping the focus on customer experience.
  • Communicate inventory needs to support the business goal.

Operations
  • Ensure the sales floor is stocked every evening.
  • Collaborate with management in areas of inventory management.
  • Ensure the retail store is cleaned on a regular basis - including floors and bathroom.
  • Understand and execute cash control procedures, including bank deposits and petty cash.
  • Assist in the implementation and maintenance of all merchandising/visual directives.
  • Ensure the selling floor is neat, clean, organized, and reflects the correct visual image at all times.
  • Identify and communicate product concerns in a timely manner.

Qualifications
  • Must be available to work nights, weekends, and holidays.
  • Must adhere to scheduled shifts with punctuality.
  • Ability to develop relationships with customers and colleagues.
  • Ability to positively and proactively handle customer concerns.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Ability to quickly learn new procedures and processes.
  • Strong organizational skills and follow-through skills.
  • Excellent communication and interpersonal skills.
  • High level of ownership, accountability, and initiative.
  • Eager to develop new skills and responsive to feedback.

Additional Information
  • Pay Range: $17.50 per hour plus team-pulled commission.
  • Benefits: Health Insurance, Paid Time Off, Employee Discount, 401(k).

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