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Patient Service Specialist III
2 months ago
Tri-Cities Community Health is a Federally Qualified Health Center (FQHC) that has been providing quality, accessible healthcare to migrant and farm workers in their community since 1981. We have six clinical sites strategically positioned to provide comprehensive primary care services to the underserved populations of Pasco, Kennewick, Richland, and the neighboring cities.
OpportunityWe are seeking passionate, driven individuals who align with our values of Quality, Respect, and Service to join our Care Teams as Patient Service Specialists (PSS). As a PSS, you will provide exceptional customer service to all patients, customers, clients, coworkers, and staff. You will be responsible for greeting every site visitor, registering patients, verifying eligibility, scanning insurance cards, reviewing emails, and documenting time of service collection.
Key Responsibilities- Complete all registrations in a professional, accurate, and customer-oriented manner
- Obtain information from patients' health insurance or managed care identification card
- Understand and consistently demonstrate daily compliance to standardized practices and procedures in all areas of collecting, handling, and storage of cash funds tills
- Answer all incoming calls appropriately and respond to calls from patients, physicians, physicians' office staff, and peers
- Schedule all appointments for patients on the scheduling system and work with the manager to meet scheduling goals
- Process requests for medical records from physicians, attorneys, legal agencies, insurance companies, governmental agencies, hospitals, and former/current patients
- Review and process record requests to determine presence and accurate completion of authorization for release of information
- Maintain strict confidentiality of all patient information and documentation
- Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
- Work on a team toward surpassing departmental goals and objectives across multiple departments and facilities
- Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards
- Follow the organization's exposure control plans and bloodborne and airborne pathogens protocol
- Carry out all other duties as assigned
We offer a flexible schedule for creating a healthy work-life balance, competitive pay, and a comprehensive benefits package including medical, dental, vision, life, disability, retirement with employer match, and paid sick/vacation time. Our locations are conveniently situated within a 3-4 hour drive to major metropolitan areas and offer easy access to outdoor recreational hubs.
Why TCCH?We are dedicated to making a lasting impact on the lives of others while keeping pace with our rapidly growing community. As a healthcare professional with TCCH, you'll be a part of a collaborative team focused on providing comprehensive care to the underserved and underinsured populations of our community - creating meaningful, generational change.
