Client Service Associate

2 weeks ago


Camden, New Jersey, United States Conner Strong & Buckelew Companies, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Client Service Associate to join our team at Conner Strong & Buckelew Companies, LLC. As a key member of our employee benefits team, you will be responsible for providing exceptional customer service to our clients and their employees.

Key Responsibilities
  • Respond to and resolve service issues related to employee benefits, including claims, enrollments, terminations, and billing problems.
  • Research and resolve denied or unpaid claims, and assist clients in resolving issues.
  • Communicate complex issues to clients and provide comprehensive documentation for further resolution.
  • Log and track all calls and input client data in our BenefitPoint system.
  • Perform data entry enrollment in carrier web portals or Benefits Administration systems.
Requirements
  • A minimum of two years' customer service experience in any industry.
  • Insurance background and benefits experience is strongly preferred.
  • Strong interpersonal, verbal, and communication skills.
  • Ability to actively listen and defuse emotional situations.
  • Excellent customer service, multi-tasking, and organizational skills.
  • PC proficiency and experience in Word and Excel required.
  • Bilingual a plus.
Working Conditions

This is an office environment with a moderate noise level.

Conner Strong & Buckelew Companies, LLC is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration without regard to race, color, religion, gender, affectional or sexual orientation, gender identity or expression, national origin, ancestry, nationality, age, disability, marital or domestic partnership status, pregnancy, family medical history or genetic information, atypical cellular or blood trait, military service, or any other status protected by law.



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