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Insurance Service Representative

2 months ago

Houston, Texas, United States Farmers Insurance Tony Ponce de Leon Full time
Job Overview

A Customer Support Specialist plays a crucial role in delivering exceptional service to clients by addressing policy questions, modifications, quotes, and billing concerns through various communication channels including phone, text, and email in both English and Spanish.


Offered Services

The products managed include Auto, Home, Life, Health, Commercial insurance, as well as retirement and college savings plans. Performance bonuses are available based on achievements.


Compensation and Benefits
  • Competitive Hourly Base Salary, commensurate with experience
  • Generous Paid Time Off (PTO)
  • Comprehensive Health Insurance
  • Opportunities for Career Advancement
  • Evenings Off
  • Monday to Friday Work Schedule
  • Hands-on Training Provided
  • Paid Day Off for Birthdays
  • Holiday Compensation

Key Responsibilities
  • Support colleagues with complex insurance service inquiries and policy-related questions
  • Deliver outstanding customer service to policyholders in both English and Spanish
  • Manage Inbound and Outbound Communication
  • Assist in the Sales Process

Qualifications
  • Fluency in Spanish and English
  • Prior experience in customer service
  • Self-driven and goal-oriented mindset
  • Excellent organizational and time management abilities
  • No license required to apply