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Patient Billing Support Specialist
2 months ago
The Patient Billing Support Specialist plays a crucial role in assisting patients with their billing inquiries and ensuring a smooth communication process regarding financial matters.
Key Responsibilities- Engagement with Patients: Initiates contact with new patients to explain the billing procedures clearly and effectively.
- Proactive Communication: Reaches out to patients to inform them about any changes in billing policies, ensuring they are well-informed.
- Issue Resolution: Addresses patient concerns promptly during the initial call, with the ability to escalate issues to management when necessary.
- Follow-Up: Conducts follow-up communications to ensure patient satisfaction and resolve any outstanding issues.
The ideal candidate will possess strong communication skills and a background in customer service, particularly within the healthcare or insurance sectors. A commitment to patient care and satisfaction is essential.
