Associate Account Manager

5 days ago


Phoenix, Arizona, United States ArcBest Full time
About the Role

ArcBest is seeking a highly motivated and results-driven Associate Account Manager to join our Outside Sales team. As a key member of our team, you will be responsible for optimizing customer service by effectively managing sales activity and workflow around prioritized leads and accounts.

Key Responsibilities
  • Perform sales activities for most or all products available in diverse product lines and multiple markets.
  • Qualify opportunities associated with new and existing customer leads.
  • Utilize internal and external data to prioritize opportunities.
  • Conduct on-site visits to present ArcBest as an overall solution, as needed.
  • Conduct outbound call and email campaigns, including cold calling.
  • Participate in negotiating the terms of the business relationship.
  • Communicate to clients regarding expectations of all parties.
  • Communicate with or responds to customers in support of company pricing initiatives.
  • Assist with a wide variety of customers in different industries or walks of life.
  • Find and adapt products or product features to suit unusual customer needs.
  • Support and maintain many accounts over long periods of time and diverse circumstances.
  • Communicate account statuses with team on a regular basis.
Requirements
  • Bachelor's degree, preferred. Experience will be considered in lieu of formal education.
  • Transportation industry and related sales experience, preferred. Prior experience with Customer Relationship Manager (CRM) tools, preferred.
  • Proficient in Microsoft Office Suite. Ability to learn new systems quickly.
  • Knowledge of business solutions and competitors. Knowledge of Company policies, services, computer systems and services capabilities, preferred.
About ArcBest

ArcBest is a leading logistics company with a strong commitment to delivering integrated solutions for complex supply chain challenges. We are a values-driven culture that prioritizes customer satisfaction and employee growth.



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