Senior Product Manager

2 weeks ago

San Ramon, California, United States Dialpad Full time
About Dialpad

Dialpad is a leading provider of AI-powered customer communications platforms. Our mission is to revolutionize the way businesses communicate with their customers by leveraging the power of artificial intelligence.

The Role

We are seeking a highly skilled Senior Product Manager to join our dynamic Product Management team with a focus on Integrations. As a Senior Product Manager, you will be responsible for driving the vision and execution of integration strategies that enhance our suite of AI-driven products, including the AI Contact Center and AI Sales solutions.

Key Responsibilities
  • Develop deep product knowledge and understand the technical capabilities and market needs of Dialpad's core products and integrations.
  • Cross-functional collaboration with Engineering, Design, Sales, and Marketing teams to define and prioritize integration requirements and timelines.
  • Create and manage a comprehensive roadmap for integrations, coordinating release schedules across multiple teams to align with business objectives.
  • Engage with customers to gather feedback, assess integration needs, and translate those insights into actionable plans.
  • Identify gaps in existing integration frameworks and develop solutions to enhance product functionality and user experience.
  • Implement metrics and KPIs to measure the performance of integrations, defining success and improvement strategies based on data analysis and customer feedback.
  • Lead the planning, execution, and launch of new integrations, ensuring all cross-functional teams are informed, aligned, and supportive throughout the process.
Requirements
  • Bachelor's Degree in Engineering, Computer Science, or a related field, or equivalent practical experience.
  • Proven experience as a Product Manager with 5+ years in product management, with a focus on integrations preferred.
  • Strong understanding of APIs, third-party integrations, and software development lifecycle.
  • Experience in B2B environments, ideally within CCaaS, UCaaS, or CRM spaces.
  • Excellent analytical skills with the ability to interpret data and make data-driven decisions.
  • Strong organizational and project management skills, with a knack for leading cross-functional initiatives.
  • Superior communication skills, both written and verbal, with the ability to influence and collaborate with diverse teams and stakeholders.
About You

You are a creative, passionate, and experienced Product Manager with 5+ years of experience, and a demonstrated track record of delivering exceptional product experiences in the Contact Center space and/or Analytics space. You learn by doing, love tackling as-of-yet unsolved problems, and take an analytical approach to arriving at the best solution.

What We Offer

Dialpad offers a competitive salary, stock options, and a comprehensive benefits package, including flexible time off, medical, dental, and vision plans, and a monthly stipend to help cover your cell phone bill, home internet bill, and gym membership costs. We also offer reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Why Join Us

Dialpad is a dynamic and collaborative company that values diversity, equity, and inclusion. We are committed to building a culture that celebrates identity, inclusion, and belonging. As a global company, we are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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