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Senior Product Manager, Integration Solutions

2 months ago

San Ramon, California, United States Dialpad Full time
About the Role

Dialpad is seeking a seasoned Senior Product Manager to spearhead the development of integration solutions that enhance our suite of AI-driven products. As a key member of our Product Management team, you will be responsible for driving the vision and execution of integration strategies that elevate our offerings in the UCaaS and CCaaS landscape.

Key Responsibilities
  • Develop Deep Product Knowledge: Become an expert in Dialpad's core products and integrations, understanding the technical capabilities and market needs.
  • Cross-Functional Collaboration: Build strong partnerships with Engineering, Design, Sales, and Marketing teams to define and prioritize integration requirements and timelines.
  • Integration Roadmap: Create and manage a comprehensive roadmap for integrations, coordinating release schedules across multiple teams to align with business objectives.
  • Customer Needs Assessment: Engage with customers to gather feedback, assess integration needs, and translate those insights into actionable plans.
  • Problem-Solving: Identify gaps in existing integration frameworks and develop solutions to enhance product functionality and user experience.
  • Analytics Utilization: Implement metrics and KPIs to measure the performance of integrations, defining success and improvement strategies based on data analysis and customer feedback.
  • Project Management: Lead the planning, execution, and launch of new integrations, ensuring all cross-functional teams are informed, aligned, and supportive throughout the process.
  • Go-to-Market Strategy: Collaborate with Product Marketing to develop and execute effective strategies for communicating integration features and benefits to prospects and customers.
Requirements
  • Bachelor's Degree in Engineering, Computer Science, or a related field, or equivalent practical experience.
  • Proven Experience as a Product Manager with 5+ years in product management, with a focus on integrations preferred.
  • Strong Understanding of APIs, third-party integrations, and software development lifecycle.
  • Experience in B2B environments, ideally within CCaaS, UCaaS, or CRM spaces.
  • Excellent Analytical Skills with the ability to interpret data and make data-driven decisions.
  • Strong Organizational and Project Management Skills, with a knack for leading cross-functional initiatives.
  • Superior Communication Skills, both written and verbal, with the ability to influence and collaborate with diverse teams and stakeholders.
About Dialpad

Dialpad is a dynamic force in AI technology with a rapidly expanding presence. We've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Diversity, Equity, and Inclusion at Dialpad

We are committed to building a values-driven culture that celebrates identity, inclusion, and belonging. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.