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Operations Director

2 months ago

Los Angeles, California, United States Smarte Carte Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to join our team at Smarte Carte. As a key member of our airport operations team, you will be responsible for directing airport operations, building and developing a strong team of front-line staff, and driving business growth.

Key Responsibilities
  • Oversee daily operational performance goals and ensure labor force management is optimized to meet business objectives.
  • Apply proven continuous improvement methodologies such as Lean and Six Sigma to improve productivity and vend quality.
  • Develop and maintain strong relationships with key stakeholders within the airport community and peers within Smarte Carte.
  • Participate in the development and implementation of corporate strategic initiatives to grow revenue and earnings.
  • Effectively translate strategic initiatives into meaningful and actionable goals for mid-level managers.
Requirements
  • Bachelor's degree
  • Minimum of 3 years of experience in operational functions such as manufacturing, logistics, distribution, process improvement, etc.
  • P&L management experience is a plus.
  • Minimum of 2 years of direct management experience and the ability to manage across a wide range of capabilities and personalities.
Preferred Qualifications
  • Possess strategic leadership, planning, and thinking skills along with a value chain mindset.
  • Demonstrated success working in a cross-functional team environment.
  • Ability to successfully manage the institutional complexity within assigned airports.
  • Demonstrated business acumen as defined by a proven track record of success in an operational environment.
  • Must demonstrate experience and ability to lead large-scale process implementation with measurable improvements in financial and/or performance metrics.
  • Ability to forge positive relationships with external constituents, e.g., customers, clients, supplier partners, etc., and manage across a wide range of capabilities and personalities.
  • Excellent verbal and written communication skills.
  • Some financial and analytical skills; must be proficient in reading, interpreting, and analyzing financial statements, and understand how operational KPIs affect financial outcomes.
  • Organized and able to manage multiple priorities effectively.
  • Proficient knowledge of Microsoft Office/Suite.
  • Excellent management skills; ability to influence and engage direct and indirect reports and peers.
  • Strong knowledge of leading teams through significant change in a large organization.
Leadership Characteristics
  • A confident, mature person with the ability to connect and inspire others.
  • A proven track record of leadership that leads to concrete results that drive key performance indicators.
  • Able to articulate what a successful culture looks like and develop a detailed roadmap for building that culture.
  • A leader who possesses the ability to take actions and implement effective solutions in a timely manner.
  • A creative yet pragmatic problem solver.
  • Methodical and hands-on, as well as detail-oriented.
  • Decisive and logical at thoroughly evaluating issues.
  • Excellent planning, execution, and project-management skills.
  • A team player and builder, receptive to ideas from others.
  • Shares information and keeps team members and partners informed.
  • Works effectively with others to identify and resolve issues.
  • Excellent interpersonal skills and an ability to interact successfully with all levels of management as well as a diverse workforce.
  • Highest level of professional integrity and honesty as well as personal credibility.