Support Account Manager

5 days ago


Phoenix, Arizona, United States Nexthink Full time
About Nexthink

Nexthink is the leader in digital employee experience management software, providing IT leaders with unprecedented insight to diagnose and fix issues at scale.

Job Description

As a Support Account Manager, you will be responsible for the Federal customers under the Premium Support program, ensuring their success through technical support and becoming their single point of contact.

Key Responsibilities
  • First, second, and third-level support for Premium Support customers in your business area
  • Direct handling of troubleshooting, including phone communication and remote sessions
  • Diligent tracking of every request from customers, from ticket creation to resolution
  • Participation in key meetings throughout project phases, including kick-off and go-live
  • Organizing and attending follow-up meetings with internal teams and customers to provide resolution
  • Ensuring a thorough understanding of the customer's environment, business, and needs
  • Implementing solutions that meet customer requirements and performing regular health checks
  • Closely following customer projects to remain knowledgeable and informed
Qualifications
  • At least 5 years of technical support experience
  • Consolidated experience in troubleshooting Linux server-side applications
  • Consolidated experience in virtualization and system and network administration
  • Basic understanding of Linux scripting
  • Experience with public cloud platforms (AWS preferred)
  • Good knowledge of Windows Operating Systems
  • Familiarity with New Relic or another APM a plus
  • Basic understanding of Kubernetes/containerization concepts a plus
  • Excellent written and verbal communication skills in English (other European languages a plus)
  • Strong orientation towards customer service
  • Curiosity and strong attention to details
About Our Benefits

Nexthink offers a comprehensive and generous benefits plan, including base salary, commission or performance bonus plan, equity, and more.

  • 100% covered company benefits, including health, dental, vision, life insurance, long-term disability, and accidental death/personal loss coverage
  • Flexible hours and unlimited vacation, 11 company-paid holidays, and 3 extra days for volunteering
  • Hybrid work model, free access to professional training platforms, and up to 16 weeks of paid leave for birthing parents/primary caregivers
  • 401(k) plan featuring up to 4% company matching contributions, vesting immediately
  • Bonuses for referring successful hires after three months of continuous employment

  • HVAC Branch Manager

    4 weeks ago


    Phoenix, Arizona, United States Lennox National Account Services Full time

    Job Title: HVAC Branch ManagerLennox National Account Services (NAS) is a leading provider of commercial HVAC maintenance and service solutions. We are seeking an experienced HVAC Branch Manager to join our team.Job Summary:The HVAC Branch Manager will be responsible for managing and coordinating the activities of employees engaged in maintaining, servicing,...


  • Phoenix, Arizona, United States Nexthink Full time

    Job DescriptionWe are seeking a highly skilled Support Account Manager Federal to join our team at Nexthink. As a key member of our Premium Support program, you will be responsible for delivering exceptional technical support to our Federal customers.Key Responsibilities:Provide first, second, and third-level technical support to Federal customers, ensuring...

  • Accounting Manager

    5 days ago


    Phoenix, Arizona, United States Vaco Full time

    Accounting Manager RoleAs an Accounting Manager at Vaco, you will play a critical role in establishing financial status by developing and implementing systems for collecting, analyzing, verifying, and reporting financial information. You will also manage accounting staff and accomplish accounting human resource objectives by recruiting, selecting, orienting,...

  • Accounting Manager

    3 weeks ago


    Phoenix, Arizona, United States STAFFING FISH Full time

    Job Title: Accounting ManagerWe are seeking a highly skilled Accounting Manager to oversee the accounting department's day-to-day operations at STAFFING FISH. The ideal candidate will have a strong background in accounting and finance, with previous experience managing a team.Key Responsibilities:Manage and oversee the daily operations of the accounting...

  • Accounting Manager

    5 days ago


    Phoenix, Arizona, United States STAFFING FISH LLC Full time

    About the JobWe are seeking an experienced Accounting Manager to oversee the accounting department's day-to-day operations and ensure the accuracy and efficiency of all financial processes.Key Responsibilities:Manage and oversee the daily operations of the accounting department, including accounts payable, accounts receivable, and general ledger.Develop and...

  • Account Manager

    4 weeks ago


    Phoenix, Arizona, United States NEON Full time

    {"title": "Growth Account Manager", "company": "Neon Studios Inc.", "location": "Phoenix, Arizona", "job_overview": "As a Growth Account Manager at Neon, you will be responsible for managing and growing relationships with existing clients. You will work closely with our clients to ensure they are maximizing the value of Neon's services while identifying...

  • Accounting Manager

    5 days ago


    Phoenix, Arizona, United States Vaco Full time

    Accounting Manager RoleVaco is seeking an experienced Accounting Manager to join our team. As a key member of our finance team, you will be responsible for leading the accounting function and ensuring the accuracy and timeliness of financial reporting.Key Responsibilities:Develop and implement financial systems and processes to ensure accurate and timely...

  • Account Manager

    3 weeks ago


    Phoenix, Arizona, United States Custom Wheel House Full time

    Job Title: Account ManagerAt Custom Wheel House, we are seeking an experienced Account Manager to join our team. As an Account Manager, you will be responsible for managing a large customer base and developing quarterly and annual sales projections by product/vehicle & SKU.Key Responsibilities:Manage customer quotation process for internal approval prior to...

  • Accounting Manager

    4 weeks ago


    Phoenix, Arizona, United States RWC International LTD Full time

    Job Title: Accounting ManagerWe are seeking a highly skilled and detail-oriented Accounting Manager to lead our Accounting team. The successful candidate will be responsible for providing leadership and technical expertise to ensure accurate and timely financial information.Key Responsibilities:Manage weekly disbursement functions, including manual checks...

  • Account Manager

    4 weeks ago


    Phoenix, Arizona, United States Veritas Global Protection Services, INC Full time

    Job Title: Account ManagerLocation: Remote/HeadquartersReports To: VP of Client RelationsJob Summary:The Account Manager at Veritas Global Protection Services, INC is the linchpin of our client experience, serving as the enthusiastic and proactive primary point of contact (POC) for all agent representatives and the dealers they represent. This role is...

  • Account Manager

    5 days ago


    Phoenix, Arizona, United States Legal Soft Full time

    Job Title: Account ManagerLocation: Phoenix, AZJob Type: Full-timeAbout Legal Soft:We are a dynamic and growing firm specializing in providing comprehensive services to law firms. Our focus is on helping our clients achieve their business goals through exceptional account management and business development strategies.Position Overview:As an Account Manager,...

  • Account Manager

    5 days ago


    Phoenix, Arizona, United States Legal Soft Full time

    Job Title: Account ManagerLocation: N/AJob Type: Full-timeAbout Us:At Legal Soft, we specialize in providing comprehensive services to law firms. Our focus is on delivering exceptional account management and business development strategies to help our clients achieve their business goals.Position Overview:As an Account Manager, you will be responsible for...

  • Accounting Manager

    4 days ago


    Phoenix, Arizona, United States Specialized Gate Company Full time

    Job SummaryWe are seeking a highly skilled Accounting Manager to oversee the financial health of our growing automatic gate company. The ideal candidate will be hands-on, detail-oriented, and capable of working independently while supporting the company's financial operations.The Accounting Manager will be responsible for overseeing all aspects of the...

  • Account Manager

    3 weeks ago


    Phoenix, Arizona, United States Veritas Global Protection Services, INC Full time

    Job Title: Account ManagerLocation: Phoenix, AZ (Remote/Headquarters)Reports To: VP of Client RelationsJob Summary:The Account Manager at Veritas Global Protection Services, INC is the linchpin of our client experience, serving as the enthusiastic and proactive primary point of contact (POC) for all agent representatives and the dealers they represent. This...

  • CT Technologist

    2 days ago


    Phoenix, Arizona, United States HealthCare Support Full time

    Job Opportunity: HealthCare Support is seeking a skilled CT Technologist to join their team for a 13-week contract in Sun City West, Arizona.Benefits: This role offers a range of benefits, including immediate enrollment in health insurance, dental insurance, life insurance, and an employee assistance program (EAP). Additionally, you'll have access to open...

  • Account Manager

    4 weeks ago


    Phoenix, Arizona, United States Identified Talent Solutions Full time

    Job Title: Account ExecutiveIdentified Talent Solutions is seeking a highly skilled Account Executive to join our team in Phoenix, AZ. As a key member of our marketing agency, you will play a pivotal role in driving business growth and delivering exceptional results for our clients.Job SummaryWe are looking for a talented and experienced Account Executive to...

  • Account Manager

    3 weeks ago


    Phoenix, Arizona, United States NEON Inc Full time

    About NeonNeon is a customer engagement platform that empowers businesses to connect with their customers in more meaningful ways through personalized in-store experiences.Job OverviewAs a Growth Account Manager at Neon, you will be responsible for managing and growing relationships with existing clients. You will work closely with our clients to ensure they...

  • Account Manager

    4 days ago


    Phoenix, Arizona, United States Augmedics Full time

    Job SummaryThe Account Manager will be responsible for managing multiple accounts and increasing utilization of the xvision system. This role requires expert-level clinical consultative selling skills, as well as the ability to build and set expectations for surgeons and staff to perform cases autonomously. The ideal candidate will have strong interpersonal...

  • Account Manager

    6 days ago


    Phoenix, Arizona, United States Ryan Specialty Full time

    Job Title: Account ExecutiveAt Ryan Specialty, we are seeking a highly skilled and motivated Account Executive to join our team. As an Account Executive, you will play a critical role in assisting our Broker team in executing trades, managing accounts, and navigating regulatory compliance.Key Responsibilities:Assist in preparing accounts for new business and...

  • Account Manager

    3 weeks ago


    Phoenix, Arizona, United States Identified Talent Solutions Full time

    Job Title: Account ExecutiveIdentified Talent Solutions is seeking a highly skilled Account Executive to join our team in Phoenix, AZ. As an Account Executive, you will be responsible for managing critical client relationships within the healthcare, tourism, and hospitality industries.Key Responsibilities:Act as the primary liaison for designated clients,...