Support Account Manager Federal

5 days ago


Phoenix, Arizona, United States Nexthink Full time
Job Description

We are seeking a highly skilled Support Account Manager Federal to join our team at Nexthink. As a key member of our Premium Support program, you will be responsible for delivering exceptional technical support to our Federal customers.

Key Responsibilities:

  • Provide first, second, and third-level technical support to Federal customers, ensuring timely and effective resolution of issues.
  • Collaborate with internal teams and customers to troubleshoot and resolve complex technical challenges.
  • Develop and maintain a thorough understanding of customer environments, business needs, and technical requirements.
  • Ensure seamless project implementation and regular health checks to meet customer expectations.
  • Stay up-to-date with industry trends, technologies, and best practices to provide expert support.

Requirements:

  • At least 5 years of technical support experience, with a strong background in Linux server-side applications, virtualization, and system/network administration.
  • Excellent written and verbal communication skills in English, with the ability to communicate complex technical information to non-technical stakeholders.
  • Strong problem-solving skills, with the ability to work independently and as part of a team.
  • Experience with public cloud platforms, such as AWS, and a basic understanding of Linux scripting.
  • Familiarity with New Relic or other APM tools, and basic understanding of Kubernetes/containerization concepts.

What We Offer:

  • A comprehensive benefits package, including health, dental, vision, and life insurance, as well as access to professional training platforms.
  • A hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
  • Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers, and a 401(k) plan featuring up to 4% company matching contributions.
  • A bonus for referring successful hires after three months of continuous employment.

About Nexthink:

Nexthink is a global leader in the IT Market Category (DEX), shaping the future of how the world works. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints, enabling our IT teams to solve complex technical challenges and create productive workplaces.

We operate as One Team, connecting, collaborating, and innovating to continuously grow. Our commitment to diversity, inclusion, and equity is second to none, with over 75 nationalities working with us from all cultures and backgrounds, speaking many different languages.



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