Customer Service Representative

3 weeks ago


Columbus, Ohio, United States Carmax Full time
About the Role

Carmax is seeking a skilled Customer Advisor to join our team. As a Customer Advisor, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients.

Key Responsibilities
  • Meet and greet all service customers in a friendly and professional manner.
  • Assist Service/Customer Operators with incoming service calls and provide timely updates to customers.
  • Interview and document customer concerns to ensure accurate and efficient resolution.
  • Establish specific call times with each customer to update them on the status of their vehicle.
  • Create repair orders and route work to technicians or mechanics as needed.
What We Offer

Carmax offers a dynamic and supportive work environment, with opportunities for growth and development. As a Customer Advisor, you will have the chance to make a real difference in the lives of our customers and contribute to the success of our team.



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