Customer Service Lead
1 day ago
We are seeking a highly skilled Customer Service Lead to join our team at SpartanNash. As a key member of our front-end operations, you will be responsible for providing exceptional customer service, supervising and directing front-end activities, and ensuring the financial best interests of the store are met.
Key Responsibilities- Accurately process transactions, including cash, checks, debit/credit/EBT cards, and ID requirements.
- Ensure return-to-stock items are handled promptly and efficiently, with a focus on perishable items.
- Knowledgeable of product locations and store sales programs, including ad items, special prices, and coupon deals.
- Train and supervise others to meet or exceed departmental productivity levels.
- Manage spoiled/damaged products according to established guidelines.
- Maintain a clean, attractive, and well-stocked department.
- High school graduate or equivalent (GED)
- Proficient computer skills, including email and spreadsheets
- Ability to read, write, comprehend, and interpret documents
- Accounting/Bookkeeping skills and ability to interpret/analyze financials
- Develop and manage budgets, delegate, direct, and implement
- Suggestive selling and knowledge of products
- Detail-oriented
The physical demands of this role include lifting and/or moving up to 30 pounds frequently and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods and may bend, stoop, twist, and turn frequently.
SpartanNash is an Equal Opportunity Employer and celebrates diversity. We offer a robust and competitive Total Rewards benefits package and are committed to providing equal employment opportunities to all individuals.
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