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Service Delivery Specialist

2 months ago

Fenton, Michigan, United States Creative Foam Full time

**Job Summary**

Creative Foam is seeking a highly skilled Customer Service Representative to join our team at our Fenton, MI facility. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients in the automotive industry.

**Key Responsibilities:**

• Utilize our internal ERP system to create customer orders and track inventory

• Manage customer databases for releases and shipping information

• Maintain strong communication links with Manufacturing and Shipping teams

• Respond to customer inquiries and concerns in a timely and professional manner

• Collaborate with cross-functional teams to resolve customer issues

• Develop and maintain strong relationships with customers to ensure high levels of satisfaction

**Requirements:**

• 2+ years of customer service experience in the automotive industry

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)

• Strong multi-tasking and communication skills

• Experience with ERP systems is a plus

• High school diploma or equivalent

• Ability to work in a fast-paced environment and adapt to changing priorities

**About Creative Foam:**

Creative Foam is a leading supplier of cellular and non-cellular foam and plastic products to customers in the automotive, medical, and composite markets. We have a strong commitment to quality and customer satisfaction, and we are seeking a talented individual to join our team.

**What We Offer:**

• Competitive compensation and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance