Customer Service Liaison
7 days ago
**Job Summary**
Creative Foam is seeking a highly skilled Customer Service Representative to join our team at our Fenton, MI facility. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
**Key Responsibilities:**
• Utilize our internal ERP system to create customer orders and track inventory
• Manage customer databases for releases and shipping information
• Maintain strong communication links with our manufacturing and shipping teams
• Respond to customer inquiries and concerns in a timely and professional manner
• Collaborate with internal stakeholders to resolve customer issues
**Requirements:**
• 2+ years of customer service experience in the automotive industry or a related field
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
• Strong multi-tasking and communication skills
• Experience with ERP systems is a plus
• High school diploma or equivalent
• Ability to work in a fast-paced environment and adapt to changing priorities
**About Creative Foam:**
Creative Foam is a leading supplier of cellular and non-cellular foam and plastic products to customers in the automotive, medical, and composite markets. We have a strong commitment to quality and customer satisfaction, and we are seeking a talented individual to join our team.
**What We Offer:**
• Competitive compensation and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
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