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Sales Account Manager

2 months ago

Hamburg, Pennsylvania, United States IWCO Direct LLC Full time
Job Description

Overall Summary:

The Sales Account Manager plays a crucial role within the sales division, acting as a collaborative partner with sales executives to drive new revenue streams and enhance organic growth while improving profitability and reducing revenue loss.

Primary Duties/Responsibilities:

  • Work closely with Sales Executives to formulate pricing strategies and explore new revenue avenues.
  • Evaluate potential opportunities within IWCO's core service areas.
  • Recognized as a subject matter expert (SME) during client presentations at IWCO facilities, client sites, and industry conferences.
  • Oversee the onboarding process for new clients and programs.
  • Document project specifications and changes for operational teams, including Service Level Agreements (SLA) and Statements of Work (SOW).
  • Contribute significantly to the growth of organic revenue.
  • Conduct regular reviews of pricing agreements to uncover opportunities for margin enhancement, additional revenue, and operational efficiencies.
  • Reduce revenue loss through an improved customer experience.
  • Act as a consultant to internal teams to ensure excellent program management and customer satisfaction.
  • Play a key role in developing responses when customer expectations are not met.
  • Serve as a point of escalation for invoicing, quality, and other customer-related issues.
  • Contribute to the creation, implementation, approval, and maintenance of process deliverables, including scheduling, forecasting, and invoicing.
  • Manage client relationships by identifying unique needs and leading the delivery of innovative solutions for complex business challenges.
  • Prepare, facilitate, and engage in periodic business reviews and presentations with clients.
  • Act as a sales representation partner.
  • Perform additional duties as assigned.

Required Skills/Abilities/Competencies:

  • Exceptional presentation and communication abilities.
  • Ability to independently organize and manage multiple priorities in a fast-paced environment.
  • Strong customer service orientation.
  • Proficiency in Microsoft Office Suite, particularly Excel.
  • Familiarity with various aspects of direct marketing processes and services.

Education and Experience:

  • Bachelor's degree in marketing, printing, graphic arts, or a related field is preferred.
  • A minimum of 5 years of experience in direct marketing sales or sales support is strongly preferred.

Physical Requirements:

  • Ability to work for 8 consecutive hours.
  • Willingness to travel for industry events and client engagements.
  • Prolonged periods of sitting at a desk and using a computer.