Service Advisor
4 weeks ago
As a Service Advisor at Love's Travel Stops, you will play a key role in driving sales success in our Truck Care facilities. You will be responsible for providing exceptional customer service, leading sales efforts, and managing operations to ensure customer satisfaction.
Key Responsibilities:
- Maintain a safe and clean facility
- Greet customers, address vehicle service needs, and document issues
- Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments
- Keep customers updated on vehicle status and provide comprehensive explanations of completed work
- Handle customer complaints and resolve concerns
Requirements:
- Valid driver's license with clean safety record
- Pass drug screening and medical exam as per regulations
- Excellent communication and interpersonal skills with a customer satisfaction focus
- Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment
- Strong organizational and multitasking abilities with attention to detail
- Effective teamwork skills
Our Culture:
Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.
Love's Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.
Love's has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe.
The company's core business is travel stops and convenience stores with more than 630 locations in 42 states. Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers.
Giving back to communities Love's serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture.
The Love's Family of Companies includes:
- Gemini Motor Transport, one of the industry's safest trucking fleets
- Speedco and Love's Truck Care, the largest oil change and preventive maintenance and total truck care network
- Musket, a rapidly growing, Houston-based commodities supplier and trader
- Trillium, a Houston-based alternative fuels expert
- TVC Pro-driver, a commercial driver's license (CDL) protection subscription service
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