Customer Experience Specialist

1 month ago


Wichita, Kansas, United States Emprise Bank Full time
Job Title: Customer Experience Specialist

At Emprise Bank, we are committed to delivering exceptional customer experiences that exceed our customers' expectations. We are seeking a highly skilled Customer Experience Specialist to join our team in Wichita, KS.

Key Responsibilities:

  • Engage customers in a personalized experience across all touchpoints and communication methods
  • Present innovative digital solutions to customer inquiries using various channels and technology
  • Partner with customers, partners, and teammates to deliver exceptional customer experiences
  • Manage difficult or emotional customer situations with courtesy and sensitivity, escalating as needed
  • Provide one-call resolution by assisting customers and potential customers

Digital Support Functions:

  • Display advanced knowledge of digital products and services, including explaining features and benefits
  • Respond to customer requests, including routine to complex digital inquiries, and maintain and support digital products and services
  • Mitigate customer and bank risk by using available resources and following up with appropriate parties
  • Monitor digital support communication channels to meet customer experience expectations

Product Promotion:

  • Demonstrate a commitment to the Emprise sales philosophy
  • Promote products and services across all channel deliveries to meet performance goals
  • Leverage referrals and partnerships across the bank to fulfill identified financial opportunities
  • Participate in ongoing education and training of products, services, and digital capabilities
  • Report and communicate sales performance frequently

Requirements:

  • High School Diploma or GED
  • Customer service experience required
  • Bank experience preferred
  • Sales experience preferred
  • Proficiency with large server-based applications and typical desktop software

Benefits:

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates.

At Emprise Bank, we are committed to creating an inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.



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