Customer Experience Specialist

2 days ago


Wichita, Kansas, United States Emprise Bank Full time
Job Title: Customer Experience Specialist

At Emprise Bank, we are committed to delivering exceptional customer experiences that exceed our customers' expectations. We are seeking a highly skilled Customer Experience Specialist to join our team in Wichita, KS.

Key Responsibilities:

  • Engage customers in a personalized experience across all touchpoints and communication methods
  • Present innovative digital solutions to customer inquiries using various channels and technology
  • Partner with customers, partners, and teammates to deliver exceptional customer experiences
  • Manage difficult or emotional customer situations with courtesy and sensitivity, escalating as needed
  • Provide one-call resolution by assisting customers and potential customers

Digital Support Functions:

  • Display advanced knowledge of digital products and services, including explaining features and benefits
  • Respond to customer requests, including routine to complex digital inquiries, and maintain and support digital products and services
  • Mitigate customer and bank risk by using available resources and following up with appropriate parties
  • Monitor digital support communication channels to meet customer experience expectations

Product Promotion:

  • Demonstrate a commitment to the Emprise sales philosophy
  • Promote products and services across all channel deliveries to meet performance goals
  • Leverage referrals and partnerships across the bank to fulfill identified financial opportunities
  • Participate in ongoing education and training of products, services, and digital capabilities
  • Report and communicate sales performance frequently

Requirements:

  • High School Diploma or GED
  • Customer service experience required
  • Bank experience preferred
  • Sales experience preferred
  • Proficiency with large server-based applications and typical desktop software

Benefits:

In addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates.

At Emprise Bank, we are committed to creating an inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.



  • Wichita, Kansas, United States Emprise Bank Full time

    Job Title: Customer Experience SpecialistWe are seeking a highly skilled Customer Experience Specialist to join our team at Emprise Bank. As a key member of our Customer Experience team, you will be responsible for delivering exceptional customer service and support across all touchpoints and communication methods.Key Responsibilities:Engage customers in a...


  • Wichita, Kansas, United States Emprise Bank Full time

    Job OverviewAt Emprise Bank, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As an Account Expert, you'll play a vital role in providing administrative support, technical expertise, and professional work for our core bank function.This is a unique opportunity to join our Customer Experience team in...


  • Wichita, Kansas, United States Emprise Bank Full time

    Customer Experience Role at Emprise BankWe are seeking a skilled Customer Experience professional to join our team at Emprise Bank. As an Account Expert, you will play a vital role in providing exceptional customer service, managing customer requests, and delivering administrative support to our core bank function.Key Responsibilities:Provide technical...


  • Wichita, Kansas, United States Emprise Bank Full time

    Customer Experience Role at Emprise BankAt Emprise Bank, we're dedicated to advancing the neighborhoods, businesses, and people in our communities. We strive to provide exceptional customer service and products to help our customers achieve their goals.Key Responsibilities:Provide technical support for customers on account inquiriesMonitor, process, and...


  • Wichita, Kansas, United States Emprise Bank Full time

    At Emprise Bank, we're committed to delivering exceptional customer experiences. As an Account Expert, you'll play a crucial role in providing administrative support, technical expertise, and professional work for our core bank function. Your responsibilities will include customer service, managing customer requests, electronic communication, account...


  • Wichita, Kansas, United States Fidelity Bank Full time

    **Job Title:** Customer Experience Manager**Job Summary:** We are seeking a highly skilled Customer Experience Manager to lead our Contact Center team and deliver exceptional customer experiences.**Key Responsibilities:**Lead and manage the Contact Center team to achieve customer experience goalsDevelop and implement customer experience strategies to drive...


  • Wichita, Kansas, United States Indigo Books & Music Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative - Operations. As a key member of our store team, you will play a vital role in creating a warm and welcoming environment for our customers.Key ResponsibilitiesSupport the daily operations of the store, ensuring a seamless...


  • Wichita, Kansas, United States Indigo Books & Music Full time

    Customer Experience LeaderIndigo Books & Music is seeking a Customer Experience Leader to join our team. As a key member of the Stores Leadership Team, you will be responsible for leading and executing work that contributes to the Store's operations and customer experience.Key Responsibilities:Work collaboratively with the Store Leadership team to inspire a...


  • Wichita, Kansas, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.Key...


  • Wichita, Kansas, United States TJ Maxx Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. In this role, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring prompt and courteous customer service.Key ResponsibilitiesCreate a positive internal and...


  • Wichita, Kansas, United States KVC Health Systems Full time

    Job Title: Customer Experience AnalystWe are seeking a highly skilled Customer Experience Analyst to join our team at KVC Health Systems. As a Customer Experience Analyst, you will play a critical role in gathering and analyzing data to inform best practices and improve customer satisfaction.Key Responsibilities:Gather and analyze data from various sources,...


  • Wichita, Kansas, United States Swig Maize Full time

    Job OverviewWe're seeking a talented and enthusiastic individual to join our Swig Maize team as a Daytime Team Member. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and helping us achieve our mission of spreading happiness in a cup.ResponsibilitiesProvide top-notch customer service, ensuring every...


  • Wichita, Kansas, United States KVC Health Systems Full time

    Job Title: Customer Experience AnalystWe are seeking a highly skilled Customer Experience Analyst to join our team at KVC Health Systems. As a key member of our organization, you will play a critical role in gathering and analyzing data to inform best practices across our locations.Key Responsibilities:Gather client care and outcomes data through Care Calls,...


  • Wichita, Kansas, United States Nothing Bundt Cakes Full time

    Bring Joy to Our GuestsAt Nothing Bundt Cakes, we're on a mission to spread happiness and make every celebration sweeter. As a Guest Service Representative, you'll play a vital role in creating an unforgettable experience for our guests. Your warm smile, attentive service, and passion for making others happy will make all the difference.What You'll Do:Help...


  • Wichita, Kansas, United States Newport Associates Full time

    Travel Professional Job DescriptionWe are seeking a skilled Travel Professional to join our team at Newport Associates. As a Travel Professional, you will be responsible for providing exceptional customer service and creating unforgettable travel experiences for our clients.Key Responsibilities:Concierge-Level Service: Provide high-touch premium...

  • Sales Associate

    2 days ago


    Wichita, Kansas, United States Chico's Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS, Inc. As a Sales Associate, you will be responsible for providing exceptional customer service, promoting a customer and product-focused sales culture, and maintaining a great store experience.Key ResponsibilitiesMeet and exceed sales goals by...


  • Wichita, Kansas, United States Cox Communications Full time

    Customer Account Specialist OpportunityWe are seeking a highly skilled Customer Account Specialist to join our team at Cox Communications. As a remote customer service representative, you will be responsible for providing exceptional customer experience to our clients.Key Responsibilities:Provide timely and effective customer support via phone and...


  • Wichita, Kansas, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving any issues that may arise.Key ResponsibilitiesProvide excellent customer service, ensuring that...


  • Wichita, Kansas, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and making recommendations to customers.Key ResponsibilitiesProvide excellent customer service,...


  • Wichita, Kansas, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.Key ResponsibilitiesProvide excellent...