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Technical Product Specialist

2 months ago

Phoenix, Arizona, United States Quest Global Full time
Job Overview

The Technical Product Specialist plays a crucial role in delivering expert technical assistance and support to clients utilizing the company's offerings. This position involves close collaboration with clients, product development teams, and engineering departments to diagnose and resolve intricate technical challenges, while also identifying and advocating for product enhancements.

Core Responsibilities:

  • Address client inquiries and deliver technical assistance for the company's offerings through various communication channels

    • Analyze and troubleshoot intricate technical challenges associated with the company's products independently

    • Refer complex client issues to the relevant team for resolution when necessary

    • Work in conjunction with product development and engineering teams to pinpoint and prioritize product enhancements based on client feedback and performance metrics

    • Offer technical mentorship and training to junior support staff and internal teams as required

    • Create and maintain technical documentation and a knowledge repository for the company's offerings

    • Keep abreast of new product launches and updates, along with industry trends and advancements

    • Represent the organization in technical discussions and presentations with clients and industry professionals

Required Qualifications:

  • Bachelor's degree in Mechanical Engineering, Quality Engineering, or a related discipline

    • 3-6 years of experience in technical support or a similar field

    • Strong analytical and problem-solving capabilities

    • Proficient in Microsoft Office Suite

    • 3-6 years of experience in Measurement and Visual Inspection

    • 3-6 years of experience in collecting and analyzing non-conformance data to generate trend reports and charts

    • Exceptional verbal and written communication skills

    • Ability to manage multiple tasks and prioritize effectively in a dynamic environment

    • Familiarity with mechanical and technical principles

    • Strong teamwork abilities

    • Competence in reading and interpreting technical schematics and drawings

    • Flexibility to work varied hours as necessary

    • Proven leadership and mentoring capabilities
About Quest Global

At Quest Global, we are dedicated to engineering, but our true mission is to create a brighter future. Our unique approach lies not just in what we do, but in why we do it. We believe that engineering holds the key to addressing today's challenges and paving the way for tomorrow's solutions. For over two decades, we have aimed to be the most reliable partner for tackling the world's most complex engineering challenges. As a global entity headquartered in Singapore, we operate in numerous countries, supported by a vast network of delivery centers and a talented workforce committed to making the impossible achievable every day.

Quest Global combines extensive industry expertise with digital innovation to provide end-to-end global product engineering services. We integrate diverse technologies and industries, leveraging the unique contributions of individuals to solve problems more effectively and efficiently. This comprehensive approach empowers us to address significant and large-scale challenges across various sectors, including Aerospace & Defense, Automotive, Energy, Hi-Tech, Healthcare, Medical Devices, Rail, and Semiconductor industries.