Customer Experience Strategy Consultant
4 weeks ago
About the Role:
We are seeking a highly skilled Customer Experience Strategy Consultant to join our team at Southwest Airlines. As a key member of our Customer Experience & Analytics Department, you will play a critical role in driving continuous improvement in the Customer Experience.
Key Responsibilities:
• Develop strategic plans and proposals to improve the Customer Experience
• Assemble and infuse Customer insights and intelligence into the strategic plan and business cases
• Identify new opportunities to drive significant improvement to Southwest's Customer Experience
• Recommend plans to improve current initiatives and monitor implementation progress
• Partner with mid-level management to develop and implement Company plans
• Serve as a point of contact for Operations, Marketing, Technology, and other teams for alignment and roadmap integration
Requirements:
• Advanced level experience in Marketing, Operations, Customer Experience, or Technology
• Skilled in analytics and problem-solving
• Ability to think strategically and develop creative solutions to CX challenges
• Ability to work in a cross-cultural and cross-functional, high-paced environment
• Ability to assume a high level of responsibility and provide direction in a team-oriented environment
What We Offer:
• Competitive market salary from $101,000.00 per year to $112,000.00 per year
• Fly for free on any open seat on all Southwest flights
• Health insurance for you and your eligible dependents
• Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan
Southwest Airlines is an Equal Opportunity Employer.
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