Guest Relations Specialist
1 week ago
Cedarhurst, a dedicated healthcare provider committed to enhancing the lives of older adults, is looking for a service-oriented and career-focused individual to join our team as a Concierge at our community. This role is essential in fostering a welcoming environment for residents, staff, and visitors.
As a Concierge, you will have the opportunity to connect with residents daily, positively influencing their lives. Your responsibilities will include delivering personalized assistance and exceptional customer service while also supporting administrative tasks as needed.
Your impact as a Concierge will include:
- Greeting residents, visitors, and guests, ensuring a warm welcome and providing outstanding service.
- Overseeing the community's entry and exit points, managing guest sign-ins, and upholding safety protocols.
- Engaging regularly with residents to ensure they feel valued and cared for.
- Handling the receipt and distribution of mail and packages.
- Managing incoming and outgoing calls, taking messages, and directing calls to the appropriate departments.
- Assisting management with clerical and administrative tasks, as well as supporting the Sales & Marketing team with inquiries.
- Helping residents schedule personal transportation and make reservations for community events in collaboration with the Life Enrichment Director.
- Facilitating the sale of guest meals and processing credit card transactions when necessary.
- Submitting maintenance requests on behalf of residents.
- Monitoring emergency response systems and fire alarm panels.
- Ensuring effective communication between community staff and residents' families regarding care and wellbeing.
- Collaborating with team members and taking direction from management while also demonstrating initiative in conflict resolution.
- Maintaining flexibility to work weekends as required.
- Meeting the physical demands of the role, which may include standing, moving, and lifting up to 50 pounds independently.
- Performing additional job-related duties as assigned by management.
To be successful as a Concierge, you will need:
- A high school diploma or GED is preferred but not mandatory.
- Experience in customer service, ideally within a senior living, healthcare, or hospitality environment.
- CPR or BLS certification is preferred.
- Proficiency in Internet browsers and Microsoft Office applications, as well as familiarity with electronic health records (EHR) systems.
At Cedarhurst, we value:
- Core values that emphasize being Passionate, Trustworthy, Empathetic, Positive, Respectful, and Approachable.
- A commitment to doing The Friend's Work, which involves reassuring, energizing, and inspiring older adults.
- Investment in our team members through extensive training and career development opportunities.
- Promotion from within, encouraging team members to grow alongside us.
- A competitive benefits package, including medical insurance, life insurance, long-term disability coverage, and a 401(k) plan with company match after one year of service.
- A strong focus on health and safety for residents, families, and team members, with all employment offers contingent upon background checks and compliance with safety protocols.
We are an Equal Opportunity Employer and are committed to providing reasonable accommodations for qualified individuals with disabilities.
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