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Resident Services Coordinator

2 months ago

Nicholasville, Kentucky, United States Cedarhurst of Nicholasville Full time

Cedarhurst, a dedicated healthcare provider committed to enhancing the lives of older adults, is looking for a service-oriented, career-focused individual to join our team as a Concierge at our community. This role is pivotal in creating a welcoming environment for our residents and visitors.

As a Concierge, you will have the opportunity to connect with residents and positively influence their daily experiences. Your responsibilities will include delivering personalized assistance and exceptional customer service to residents, staff, and visitors, while also supporting administrative tasks as needed.

Your impact as a Concierge will include:

  • Greeting residents, visitors, and guests, providing outstanding customer service and assistance as they enter the community.
  • Overseeing the community's entry and exit points, ensuring compliance with safety protocols and signing in guests and residents.
  • Engaging regularly with residents to ensure they feel valued and cared for.
  • Handling the receipt and distribution of mail and packages.
  • Managing incoming and outgoing calls, taking messages, and directing calls to the appropriate personnel.
  • Assisting management with clerical and administrative tasks, as well as supporting the Sales & Marketing team with inquiries.
  • Helping residents schedule personal transportation services and make reservations for community events in collaboration with the Life Enrichment Director.
  • Overseeing the sale of guest meals and processing credit card transactions when necessary.
  • Submitting maintenance requests on behalf of residents.
  • Monitoring emergency response systems and fire alarm panels.
  • Facilitating effective communication between community staff and residents' families regarding care and wellbeing.
  • Collaborating well with others, taking direction from management, and demonstrating initiative in conflict resolution.
  • Remaining adaptable and available to work weekends as needed.
  • Meeting the physical demands of the role, which may include standing, moving, and lifting up to 50 pounds independently, and up to 200 pounds with assistance.
  • Performing additional job-related duties as assigned by management.

To qualify for the Concierge position, you will need:

  • A high school diploma or GED is preferred, though not mandatory.
  • Prior experience in customer service, ideally within a senior living, healthcare, or hospitality environment.
  • CPR or BLS certification is preferred.
  • Proficiency in Internet browsers (e.g., Explorer, Chrome, Firefox), Microsoft Office applications (Outlook, Excel, Word, Publisher), and electronic health records (EHR) systems.

When considering a career with Cedarhurst, please note:

  • Our core values emphasize that every team member should be Passionate, Trustworthy, Empathetic, Positive, Respectful, and Approachable, embodying the spirit of friendship with those we serve.
  • Being part of Cedarhurst means committing to doing The Friend's Work: reassuring, energizing, and inspiring older adults.
  • We believe our team is our greatest asset, which is why we offer extensive training and opportunities for personal and professional growth.
  • Cedarhurst promotes from within, seeking team members who aspire to grow with us.
  • We provide a competitive benefits package, including medical insurance, life insurance, long-term disability coverage, and a 401(k) Plan with company match after one year of service.
  • The health and safety of our residents, families, and team members are our top priorities. All employment offers are contingent upon passing background checks and drug tests, as well as complying with health and safety protocols.

We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we provide reasonable accommodations to qualified individuals with disabilities and encourage discussions regarding potential accommodations.