Patient Access Representative

6 days ago


Durham, North Carolina, United States Duke University Full time
Job Description:

We are seeking a highly organized and detail-oriented individual to join our team as a Patient Access Representative. In this role, you will be responsible for coordinating daily clinic preparation, patient identification, and appointment scheduling.

Key Responsibilities:
  • Streamline the revenue cycle process by coordinating daily clinic preparation, patient identification, and appointment scheduling.
  • Provide excellent customer service through message distribution, ancillary scheduling, and referrals management.
  • Prepare for clinic visits by reviewing next day patients and completing necessary tasks.
  • Enter pre-visit orders, prepare new patient charts, and collect X-rays and medical records.
  • Maintain accurate patient information in Maestro Care and verify demographic data as needed.
  • Collect and post co-payments and balances on accounts due.
  • Schedule tests and procedures, complete and distribute ancillary service requisitions, and explain billing to patients.
Requirements: High school education or equivalent required; experience in healthcare-related field preferred.

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