Personal Banker
2 weeks ago
Umpqua Bank is a leading western-based regional bank with over $50B in assets under management. We are committed to providing exceptional customer service and creating a great place to work for our associates.
About the RoleThe Personal Banker is responsible for delivering an exceptional customer experience by building new and expanding existing relationships with clients. Key responsibilities include:
- Providing excellent customer service by identifying and offering products and services
- Developing relationships by consulting with customers
- Delivering and packaging detailed clerical support for deposit and consumer loan accounts, business accounts, collections, and wires
- Backing up Client Service Specialists
- Staying current and demonstrating knowledge on products and procedures
- Resolving customer issues and requests
- Demonstrating proficiency with basic business, consumer, and trust entities
- Learning consumer lending
- Mentoring other team members about products, services, and business partners
- Backing up the Assistant Manager with operational duties and tasks
We are looking for a highly motivated and customer-focused individual with:
- High school diploma or equivalent
- Knowledge of products and services offered
- Ability to follow Standard Operating Procedures
- Cash handling, balancing, and calculating skills
- Ability to complete multiple and varying customer requests in a timely fashion
- Supports the branch goal of identifying and referring a range of bank products and services
- Focused on learning to expand the customer relationship with emphasis on creating new relationships and expanding existing relationships
- Familiar with state laws regarding products and services
- Ability to become NMLS certified
- Prior Client Service Specialist or banking experience
- Bilingual, preferred
This role is fully onsite.
Our BenefitsWe offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $18.00 to $24.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
Our Commitment to DiversityUmpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected].
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