Communications Supervisor Position

4 weeks ago


Redondo Beach, California, United States City of Redondo Beach, CA Full time
Job Title: Communications Supervisor

Join the City of Redondo Beach, CA as a Communications Supervisor and be a vital member of our Emergency Communications team. We are seeking a current Communications Dispatch Supervisor or experienced Communications Dispatcher to take the next step in their career.

Job Summary:

The Communications Supervisor performs supervisory work in the City's Emergency Communications Center, overseeing the direction of the Police Chief and supervisors. This role requires effective management, teamwork, and communication skills to instruct and supervise Emergency Services Dispatchers in a demanding multi-tasking environment.

Key Responsibilities:
  • Maintain supervision and control of Police and Fire dispatch and call taking services during assigned shifts.
  • Supervise and evaluate Emergency Services Dispatchers and trainees.
  • Perform the duties of an Emergency Services Dispatcher during relief periods, moderate to major Center activity, during emergencies or high priority incidents, or as necessary.
  • Understand and apply complex applications for data retrieval using searches in a computer-aided dispatch system.
  • Meet with Police and Fire department personnel to solve operational issues and recommend changes in operational procedures.
  • Assist the Communications Manager in the performance of administrative tasks and projects.
  • Work shifts and irregular hours, including days, evenings, nights, overtime, and weekends, and be available for call-back and automatic return to work with reasonable response time during off-duty hours for major emergencies, disasters, critical incidents, and as otherwise required.
Requirements:
  • Be at least 18 years of age at the time of appointment.
  • Possess a high school diploma or G.E.D. equivalent.
  • Have a minimum of two (2) years as a public safety Emergency Services Dispatcher with computer-aided dispatching experience.
  • Pass a California Certified Dispatcher School within 18 months of appointment or currently hold a recognized equivalent certification of a State or Municipal Agency.
Desired Skills and Knowledge:
  • Computer literacy with knowledge in the use of Microsoft Word and Excel.
  • The ability to learn the efficient use of the department's Computer Aided Dispatch and Records Management Systems, State, County, and local computer databases, and other computer systems.
  • Effective communication skills, both orally and in writing, to establish and maintain effective working relationships with personnel in other departments and the public.
Selection Process:

The selection process may include but is not limited to: application review and evaluation, written examination, performance test, and interview. All employment offers made by the City are contingent upon establishing proof of a prospective candidate's legal authorization to work in the United States and successfully passing all components of the pre-employment process.

Candidates must fill out the employment application and supplemental questions completely and accurately. Incomplete applications, including references to 'see resume', are considered incomplete and will be disqualified.

The City of Redondo Beach is an Equal Opportunity Employer. The City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.



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