Service Desk Specialist

4 days ago


Totowa, New Jersey, United States Empire Auto Parts, LLC Full time
Service Description
We are seeking a Service Desk Specialist to join our team at Empire Auto Parts, LLC. This is a full-time position that offers a competitive salary and a comprehensive benefits package. As a member of our customer service department, you will be responsible for providing exceptional service to our customers via phone, email, and in-person.

Responsibilities
The successful candidate will be responsible for:
  • Answering customer inquiries regarding product availability and pricing
  • Processing order requests using company systems
  • Providing product information and resolving product support issues
  • Handling customer complaints and concerns in a professional manner
  • Maintaining accurate records of customer interactions

Requirements
To be successful in this role, you must possess:
  • Excellent communication and interpersonal skills
  • A high school diploma or equivalent
  • Ability to work in a fast-paced environment
  • Basic computer skills and proficiency in Microsoft Office

Benefits
We offer a comprehensive benefits package, including:
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Casual dress code environment
  • Free company apparel
  • Employee recognition program


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