Auto Parts Support Specialist

4 days ago


Totowa, New Jersey, United States Empire Auto Parts, LLC Full time

Earn a competitive salary of $55,000 - $75,000 per year as an Auto Parts Support Specialist at Empire Auto Parts, LLC.

This role offers an exciting opportunity to work in a dynamic environment where you will be responsible for providing outstanding customer service and support.

Key Responsibilities:

We are seeking a highly skilled and results-driven individual who can effectively manage customer relationships, resolve issues, and provide solutions in a timely and professional manner.

  • Analyze customer needs and provide personalized solutions
  • Process order requests using company systems, review and confirm online orders as needed, and process returns and exchange requests
  • Communicate with customers to update order status, verify account information, and update business and contact information as needed
  • Collaborate with internal teams to resolve complex customer issues
  • Fully document all interactions with customers

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • Ability to work in a fast-paced environment and meet deadlines


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