Auto Parts Support Specialist
4 days ago
Earn a competitive salary of $55,000 - $75,000 per year as an Auto Parts Support Specialist at Empire Auto Parts, LLC.
This role offers an exciting opportunity to work in a dynamic environment where you will be responsible for providing outstanding customer service and support.
Key Responsibilities:
We are seeking a highly skilled and results-driven individual who can effectively manage customer relationships, resolve issues, and provide solutions in a timely and professional manner.
- Analyze customer needs and provide personalized solutions
- Process order requests using company systems, review and confirm online orders as needed, and process returns and exchange requests
- Communicate with customers to update order status, verify account information, and update business and contact information as needed
- Collaborate with internal teams to resolve complex customer issues
- Fully document all interactions with customers
Requirements:
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
- Ability to work in a fast-paced environment and meet deadlines
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