Client Service Specialist, Hair Color Bar

1 week ago

Newport Beach, California, United States Madison Reed Hair Color Bar Full time
About the Role

As a Client Service Specialist at Madison Reed Hair Color Bar, you will be the face of our busiest locations, providing a seamless guest experience from arrival to departure. You will serve as a liaison between guests and the rest of the Hair Color Bar team, ensuring a smooth and enjoyable experience for all.

Key Responsibilities
  • Demonstrate exceptional teamwork skills to provide a guest experience aligned with our values of Love, Joy, Trust, Courage, and Responsibility.
  • Be an expert on front-end operations, including buy online and pick up in store, point of sale system, checking in and out guests, and answering phones.
  • Act as a brand ambassador by determining each guest's needs and educating them on Madison Reed products and services.
  • Contribute to achieving monthly sales goals and other key performance indicators, including retail sales, services, and memberships.
  • Ensure the Hair Color Bar meets company standards for cleanliness, merchandising, inventory, and company asset security.
Requirements
  • Entry-level experience in customer service or retail sales, with a preference for salon or beauty industry experience.
  • Effective communication, strong problem-solving, and people skills in a fast-paced retail or salon environment.
  • Comfortable operating point of sale systems.
About Madison Reed

Madison Reed is an Equal Opportunity Employer, committed to creating a workplace where everyone feels empowered to bring their full, authentic selves to work every day. We strive to create a best-in-class candidate experience and do not discriminate on the basis of race, color, ancestry, national origin, religion, or other characteristics protected by state or federal law.

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