Executive Director of Resort Operations

2 days ago


Punta Gorda, Florida, United States Woodlake Trails Full time
Executive Director of Resort Operations

Woodlake Trails is seeking a seasoned resort manager to oversee the day-to-day operations of our manufactured housing community. As Executive Director of Resort Operations, you will be responsible for ensuring the highest levels of service to our residents, while also driving sales and marketing efforts to maximize occupancy.

Key Responsibilities:
  • Ensure residents receive exceptional service consistent with our customer service philosophy
  • Handle and resolve escalated resident inquiries
  • Work with the marketing team to increase occupancy and promote the Woodlake Trails brand
  • Oversee team member selection, training, and development, ensuring compliance with company policies and procedures
  • Monitor monthly operating budgets and prepare explanations of P&L variances
  • Assist in the preparation of the annual operating budget
  • Ensure compliance with fair housing laws and resort operations regulations
  • Market models, pre-owned, and brokered homes for sale in the resort
Requirements:
  • Bachelor's degree in business, real estate management, hospitality, or related field
  • Minimum 6 years of property management experience, including 3 years of supervisory experience
  • Previous regional management experience in property management, preferred
  • Demonstrated experience in meeting or exceeding sales goals; sales and leasing experience required
  • Ability to communicate effectively with guests, residents, and internal contacts
  • General knowledge of property maintenance
  • Ability to thrive in a fast-paced environment
  • Working knowledge of basic accounting principles
  • Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
  • Basic computer proficiency, including email, internet, and Microsoft Office Suite; experience with Yardi and/or Vestivo, preferred
Benefits:
  • Comprehensive medical and prescription coverage
  • Vision plan
  • Voluntary health and dependent care reimbursement accounts
  • Life and accidental death and dismemberment insurance
  • Short and long-term disability coverage
  • 401(k) plan with company matching contribution
  • Employee assistance program
  • Identity theft insurance
  • Legal assistance plan
  • Pet insurance
  • Tuition reimbursement program
  • Vacation RV site discounts
  • Team member perks and discounts program
  • Paid time off, including holidays, vacation, personal, sick time, bereavement, and pay for jury duty


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