Lead Family Services Specialist

1 month ago


Los Angeles, California, United States Crystal Stairs Full time
Job Summary

Crystal Stairs, Inc. is seeking a highly skilled Lead Family Services Specialist to join our team. In this critical role, you will be responsible for determining eligibility and processing enrollment for families qualified for subsidized childcare. You will also monitor cases for program compliance, conduct quality assurance reviews of client records, and assist supervisors in identifying work flows and processes for improvement and efficiency.

Key Responsibilities
  1. Determine eligibility and process family enrollment for subsidized childcare within designated time frames.
  2. Monitor cases for program compliance and ensure accurate documentation.
  3. Conduct quality assurance reviews of client records.
  4. Assist supervisors in identifying work flows and processes for improvement and efficiency.
  5. Research and document complaints and monitor solutions.
  6. Provide leadership role in special projects and organize activities.
  7. Provide back-up support to staff and assist management in staff development and workflow improvement.
  8. Investigate and assist in resolving difficult cases.
  9. Develop policies and procedures to meet state and federal program requirements.
  10. Review cases for discrepancies that may point to possible fraud.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Experience working with families receiving subsidized childcare or other social support services.
  • Previous supervisory experience preferred.
  • Must be fully vaccinated against COVID-19.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Diverse and inclusive work environment.


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