Quality Assurance Specialist

4 weeks ago

Los Angeles, California, United States Vista Del Mar Child & Family Services Full time
Job Title: Quality Assurance Specialist

Vista Del Mar Child & Family Services is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and compliance of our programs, particularly in Home Study and Post Release Services.

Key Responsibilities:
  • Conduct comprehensive physical and electronic case file reviews to identify potential risks and develop strategies to mitigate them.
  • Perform periodic internal reviews or audits to ensure compliance procedures are followed.
  • Enter client data into Salesforce databases as needed.
  • Assess quality issues, conduct root cause analysis, and recommend insights to improve overall quality performance.
  • Collaborate with the Program Manager to design or implement improvements in communication, monitoring, or enforcement of compliance standards.
  • Produce statistical reports and insights on quality performance.
  • Support the Program Manager in the collection of data for inclusion in monthly, quarterly, and annual program reports.
Requirements:
  • Associate degree required with 5 years of experience; Bachelor's degree preferred with two (2) years of related previous experience.
  • Experience with tracking data and auditing, and utilizing resources available to complete assigned projects.
  • Excellent verbal and written communication skills.
  • Proficient in Internet Software, such as databases, hosted systems, Microsoft Office Suite, including PowerPoint, Excel, and other information systems.
  • Knowledge of various funders and stakeholders, such as The Office of Refugee Resettlement (ORR) and/or The Department of Homeland Security (DHS), preferred.
  • Bilingual in English and Spanish preferred.
  • Experience working with youth is beneficial.
What We Offer:
  • Full benefits offered (Medical, Dental, Vision).
  • FSA/Dependent Care and Supplemental benefits through The Standard.
  • 403(b) - 3% Employer contribution based on annual salary.
  • 4 Mental Health Days.
  • Up to 12 Paid Holidays.
  • Up to 25% for Cell Phone Discounts with 3 Major Carriers (AT&T, Verizon, Sprint).

Vista Del Mar Child & Family Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.

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