Customer Experience Manager
3 days ago
Hand and Stone Massage and Facial Spa in Palm Coast, FL is seeking an experienced Customer Service Manager to lead our spa team in driving growth of our recurring membership model. As a Sales Leader, you will be the driving force behind our sales associates; coaching, motivating, leading, and hitting sales targets.
The ideal candidate has 2-3 years' experience in leading a sales or commission-based sales team. They are confident in performing personal sales, training and motivating a sales team, teaching customer engagement and driving performance.
Key Responsibilities:
- Measure membership conversion and drive results. Have a proven strategy in place and be ready to adjust as needed based on results. Minimum membership conversion standard for this role is 20%.
- Craft and run ongoing sales training programs and for our spa associates. This includes through role play, morning meetings, sales goals, contests, and more.
- Set sales goals and drive performance to achieve daily, weekly, monthly and annual sales goals. Lead by example.
- Analyze customer satisfaction scores and identify areas of opportunity.
- Create a competitive, collaborative culture of education, motivation, and performance. Understand how to coach your team across the finish line and celebrate those achievements together.
- Cover any needed shifts at the front desk to maximize performance and promote excellent customer service.
Experience Needed for this Role:
- Managing and driving a recurring membership revenue stream- bring your specific strategies and ideas.
- Embraces Commission sales.
- Knowledge of how to effectively motivate people based on their personality.
- Strong oral communication skills to set sales expectations, coach to performance and deliver results.
- Flexible, respectful, patient, friendly yet driven to exceed goals.
Benefits:
- $35-$40K salary, plus bonuses based on front desk performance and key metrics.
- One week PTO after 1 year.
- Dental insurance.
- Life Insurance.
- 401K.
- Employee discounts on products and free monthly service.
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