Customer Service Representative
5 days ago
Job Title: Customer Service Representative - Banking Specialist
About Us
Intracoastal Bank is a dynamic community bank dedicated to providing exceptional service and banking solutions to our communities, empowering them to thrive.
Salary
The estimated salary for this role is $45,000-$60,000 per annum, based on industry standards and location.
Job Description
We are seeking a highly skilled Customer Service Representative - Banking Specialist to join our team. As a key member of our branch, you will be responsible for providing top-notch customer service, processing transactions, and referring customers to specialists in other lines of business.
You will work closely with customers to assist with their banking needs, provide excellent and courteous service, and identify opportunities to refer customers to banking specialists. Your expertise in product and procedural knowledge will enable you to solve customer problems efficiently and effectively.
Key Responsibilities:
- Process routine and complex transactions for branch customers, including deposits, withdrawals, and loan payment processing.
- Identify opportunities to refer customers to specialists in other lines of business.
- Apply product and procedural knowledge to solve customer problems appropriately and efficiently.
- Demonstrate a thorough knowledge of Intracoastal Bank's capabilities, educating customers on alternate delivery methods and channels.
- Support the bank's strong risk management culture through awareness, knowledge, and sound decision making.
- Ensure operational and financial safety and soundness.
- Leverage Lobby Management as a tool for managing risk.
Requirements:
- Twelve to 24 months of banking experience required.
- Ability to cross-sell products and services preferred.
- Experience being evaluated/surveyed by customers is preferred.
- Excellent interpersonal and communication skills (both written and verbal).
- Must be able to work flexible hours that will vary depending on location.
What We Offer:
- A comprehensive benefits package, including an Employee Stock Ownership Program (ESOP), 401k Retirement Plan, Professional Development opportunities, and more.
- A positive work environment with supportive managers and teammates.
- The opportunity to work with the 'A' team of bankers and make a real impact in your community.
- Ongoing training and development to help you grow and succeed in your career.
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