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Operations Director
1 month ago
Job Title: Operations Director - Luxury Hospitality Leader
Location: Philadelphia area
About the Role:
Luxury hospitality venues in upscale locations are seeking experienced Director of Operations to lead their diverse business lines, including hotel accommodations, event spaces, catering services, and food and beverage outlets. This role is ideal for a dynamic leader passionate about delivering exceptional guest experiences, optimizing operations, and driving financial success.
Key Responsibilities:
- Operational Excellence: Oversee multi-departmental operations, ensuring excellence across all guest touchpoints.
- Team Development: Recruit, train, and develop high-performing teams, fostering a culture of accountability and collaboration.
- Financial Management: Manage P&L, budgeting, forecasting, and Capex projects to achieve revenue growth and cost efficiency.
- Guest Experience: Drive exceptional guest experiences, utilizing feedback to implement service improvements and ensure high satisfaction and loyalty.
- Event Execution: Coordinate and execute high-profile events, including weddings and corporate gatherings, ensuring seamless delivery and exceeding client expectations.
- Beverage Expertise: Develop innovative wine and beverage programs, incorporating tastings, pairings, and exclusive events to enhance guest experiences and drive revenue.
- Market Engagement: Leverage market trends and develop creative concepts to elevate the property's brand, attract new audiences, and boost overall revenue.
Salary: Up to $150,000 per year (DOE), plus bonus potential of up to 20%
Benefits:
- Competitive health insurance
- PTO: 10 vacation days + 5 sick days
- Relocation assistance plus temporary housing
This role offers a unique opportunity to shape the guest experience and elevate the reputation of a premier luxury destination.