Desktop Support Specialist

2 weeks ago


Fort Myers, Florida, United States TEKsystems Full time
Job Overview

The IT Technical Support Engineer position is a key role within our organization, providing rotational support for our clinics with hands-on technical support and training.

This position will be responsible for ensuring that the Tier 1 vendor provides timely resolution to tickets, monitoring tickets by clinic to detect trends in technology issues, and working with the SD Corporate team to implement solutions.

The successful candidate will travel to designated regional clinics to support daily technical operational issues, as required, and provide customer relationship management support as it applies to the technology infrastructure.

Key responsibilities include handling escalated tickets from the help desk, assisting with new hires, installing equipment, and working with network teams to resolve technical issues.

Additionally, this role will involve supporting various locations within a 40-mile radius, with mileage reimbursement provided for driving between locations during work hours.

Expectations include around 20-25% travel, with the ability to resolve issues on-site when necessary.

Current tools and technologies in the environment include Manage Engine Desktop Central for imaging, Citrix, Imprivata, Global Protect VPN, Direct Access VPN, and FreshService ticketing system.

This is an exciting opportunity for a skilled IT professional to join our team and make a meaningful contribution to our organization's success.



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