Customer Service Representative
6 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Altura Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their needs are met and exceeded.
Key Responsibilities- Member Service: Provide courteous, professional, and efficient service to members via phone, email, or secure message.
- Account Management: Accurately perform Symitar functions, resolve basic member account inquiries and issues, and provide assistance with ATM/Debit card accounts.
- Cross-Selling: Educate members on the value of membership with Altura Credit Union and cross-sell financial products to increase their profitability.
- Training and Development: Attend required job-related training classes and maintain knowledge of current promotions and products.
- Education: High school diploma or equivalent required, college preferred.
- Experience: Minimum of 6 months' experience in retail or customer service required.
At Altura Credit Union, we offer a comprehensive benefits package, including competitive pay, stakeholders, 401k dollar-for-dollar match, and a range of wellness incentives. We prioritize work-life balance, offering vacation time, sick leave, holidays, and specialized paid time off. Join our team and experience the difference for yourself.
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