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Healthcare Customer Service Representative

2 months ago

San Diego, California, United States Magellan Health Full time
About the Role

We are seeking a highly skilled and compassionate Customer Experience Associate I, Healthcare to join our team at Magellan Health. As a key member of our customer service team, you will play a vital role in providing exceptional support to our members and providers.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries regarding healthcare benefits, claims, and services.
  • Facilitate care and service by communicating effectively with members, providers, and internal stakeholders.
  • Research and resolve complex customer issues, maintaining confidentiality and adhering to HIPAA guidelines.
  • Meet and exceed performance expectations, including key performance indicators and service standards.
  • Collaborate with team members to achieve business and operational goals, demonstrating flexibility and adaptability.
Requirements
  • 1-2 years of customer service experience in a healthcare setting.
  • Excellent communication and problem-solving skills.
  • Ability to multitask, work in a fast-paced environment, and maintain attention to detail.
  • Proficiency in keyboard functions and navigation between multiple computer applications.
What We Offer

As a Magellan Health employee, you will have access to a comprehensive benefits package, including health, life, and voluntary benefits. We are proud to be an Equal Opportunity Employer and a Tobacco-free workplace.